Terms and Conditions
Last updated: 6 September 2026
These Terms and Conditions (“Terms”) form an agreement between CompanyOp (companyop.com) (“CompanyOp”, “we”, “us”, or “our”) and the company that creates or uses a company workspace on our cloud business software service (the “Service”). When we say “you” or “your company”, we mean that company and the people authorised to act for it.
By creating a company workspace, completing onboarding (including accepting these Terms), or continuing to use the Service, your company agrees to these Terms. The current Terms are also available at /terms on our site.
1. Who we are
CompanyOp provides cloud business software for companies in multiple countries. Our primary operations are in Zimbabwe. We serve customers internationally, and where the mandatory laws of your company’s country give you rights that cannot be waived, those rights remain available to you.
2. Company workspaces
Each company on the Service has its own workspace. People may belong to more than one company and switch between workspaces they are allowed to access.
Your company appoints an owner and may invite members with roles and permissions. Your company is responsible for who it invites, what they are allowed to do, and for keeping login details secure. Actions taken in your workspace by your users are treated as actions of your company.
3. Your data
Business information your company enters into the Service belongs to your company. Each company’s data is kept separate from other companies’ data.
Your company remains responsible for the accuracy of the information it stores and for processing personal data (such as customers, employees, borrowers, or contacts) lawfully under the laws that apply to your company. You must not upload or process data in the Service unless you have a lawful basis to do so.
4. Apps and licences
The Service includes a marketplace of apps and packages. Your company may licence apps it needs. Access to an app continues while the licence is active and your company remains in good standing under these Terms and our billing rules.
If a licence is suspended or revoked, access to that app stops. Your company’s records are not automatically deleted solely because a licence ends.
Some apps may charge usage-based fees in addition to access fees (for example, fees linked to loans disbursed, payslips processed, or deduction instructions accepted). Quoted prices and invoice lines explain what you are being charged for.
5. Fees, tax, and invoices
Fees are as shown in the marketplace, packages, quotes, and invoices at the time of purchase or usage billing. Where tax is enabled on the platform, applicable tax may be added to amounts due.
Invoices are payable through the Service. If invoices remain unpaid, we may restrict your workspace so that it is limited to billing and related account functions until outstanding amounts are settled.
6. Payments
We may offer payment through third-party processors (for example card or mobile money) and/or bank transfer, depending on what is configured. Those processors have their own terms. Your company is responsible for providing accurate payment details and for completing payment when due.
7. Refunds
Fees for the Service are generally non-refundable. We do not refund unreasonable requests, including (without limitation) change of mind, unused seats or capacity, choosing the wrong app after you have used it, or dissatisfaction that is not a legally recognised refund ground.
Refunds are considered only where the laws of Zimbabwe and/or mandatory law of your company’s country require a refundable scenario. Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded.
Refunds or voids that your company issues inside an app (for example a point-of-sale sale refund to a shopper) are your company’s commercial operations with your own customers. They are not refunds of companyOp’s platform or app licence fees.
8. File storage
By default, files your company stores through the Service are held under CompanyOp’s storage arrangement.
Your company may choose to use its own storage instead (for example its own cloud drive or object storage). If you do:
• your company supplies and secures the connection details and credentials;
• apps that need files may be unavailable until that storage is correctly set up and working;
• your company may move its files from one storage arrangement to another;
• where the Service offers it, your company may choose to delete copies at the previous location after a successful move;
• storage limits may apply to your workspace.
When your company uses its own storage, your company remains responsible for that storage provider’s account, security, availability, and backups of critical records.
9. Sandbox and trial workspaces
If we offer a sandbox or similar trial workspace, it is for evaluation and testing, not for live production use. Payment may be skipped for sandbox workspaces. Sandbox data may be wiped on a schedule. Do not rely on sandbox data for ongoing business records or live regulatory integrations.
10. Acceptable use
Your company must use the Service lawfully. You must not misuse the Service, including by attempting to break security, interfere with other companies, send unlawful or unsolicited bulk communications in violation of applicable law, upload malware, or store unlawful content. We may suspend or restrict access where we reasonably believe these Terms or the law are being breached.
11. Responsibilities for particular apps
Depending on which apps your company licences, additional duties apply. In particular:
• Bulk messaging: your company is responsible for having consent or another lawful basis to contact recipients, honouring opt-out and suppression requests, and complying with messaging and consumer laws in the countries you message.
• Payroll deductions and employer exchanges: your company is responsible for having lawful authority to deduct or process amounts, for the accuracy of employee identifiers and related data, and for files exchanged with employers or schemes.
• Risk, screening, and compliance tools: your company is responsible for having a lawful basis to screen individuals or entities and for how screening results are used in your decisions.
• Fiscal and tax authority integrations (including Zimbabwe fiscalisation where used): your company remains responsible for tax registration, device or fiscal obligations, and the correctness of fiscal documents you issue.
• Lending, payroll, and similar apps: your company must handle sensitive personal and financial data lawfully and keep only what you need for your legitimate purposes.
12. Support and operational access
To provide support, fix problems, maintain the Service, or enforce these Terms, we may access a company workspace, including acting in relation to the owner account where needed. We may keep operational and audit logs of administrative and security-relevant actions.
13. Suspension, cancellation, and closure
We may suspend or cancel access for unpaid invoices, abuse, legal risk, or material breach of these Terms. Company status changes (such as suspended or cancelled) may prevent normal use of the workspace.
The Service does not guarantee a self-service full deletion of every company record. If your company needs to close an account or request retention or deletion steps, contact our support channels. We will handle requests in line with applicable law and our operational retention needs.
14. Availability and liability
The Service is provided on an as-available basis. We aim for reliable operation but do not guarantee uninterrupted or error-free service.
To the fullest extent permitted by law, CompanyOp is not liable for business decisions your company makes using the Service, for losses caused by your company’s users or misconfiguration, for third-party payment or storage providers, or for indirect or consequential losses. Where liability cannot be excluded, it is limited to the fees your company paid to CompanyOp for the Service in the three months before the claim, except where mandatory law requires otherwise.
Nothing in these Terms excludes liability that cannot be excluded under applicable law (including fraud or fraudulent misrepresentation, or mandatory consumer protections where they apply to your company).
15. Governing law
These Terms are governed by the laws of Zimbabwe, without prejudice to mandatory rights that cannot be waived under the law of your company’s country.
16. Changes to these Terms
We may update these Terms from time to time. The current version is published on /terms and may be managed in our site settings. Where permitted by law, continued use of the Service after a material update constitutes acceptance of the updated Terms. If you do not agree, your company should stop using the Service and contact us about closure.
17. Contact
For questions about these Terms, billing, or account closure, contact companyOp via companyop.com or the support email shown on the Service.